Complaints

Regis College takes student complaints very seriously. Information and procedures for filing a Discrimination, Sexual Assault or Sexual Harassment complaint are found in the Student Handbook.

The Regis community is stronger when everyone feels free to report possible infractions of campus policies or standards, or to share concerns about public safety or legal compliance. Students can file a report at www.regiscollege.ethicspoint.com or 855.375.6790. (The website and hotline are managed by EthicsPoint, a third-party hotline provider retained by Regis to receive reports online or by phone.)

Academic Complaints

If a student has a concern about a course or an instructor or has concerns about technical or administrative aspects of a course, information and the complaint procedure can be found under "Accreditation, State Regulation, and Complaints" in the Policies and Procedure section of the catalog.

Other Complaints

If Regis College is unable to satisfactorily resolve a problem, students can contact the New England Association of Schools and Colleges or one of the following agencies in Massachusetts.

Commission on Institutions of Higher Education
New England Association of Schools and Colleges
3 Burlington Woods, Suite 100
Burlington, MA 01803
http://cihe.neasc.org
https://cihe.neasc.org/information-public/comments-and-complaints (complaint site)

Massachusetts Department of Higher Education
Office of the General Counsel
One Ashburton Place, Room 1401
Boston, MA 02108
617.994.6950
www.mass.edu

Massachusetts Office of the Attorney General
Consumer Advocacy & Response Division
One Ashburton Place, 18th Floor
Boston, MA 02108
www.mass.gov/ago/consumer-resources/consumer-assistance/consumer-complaint.html

If a student resides outside of Massachusetts, the student may contact the state agency that handles complaints for his or her state. A list of state agencies handling complaints is provided below.

Alabama

Alabama Commission on Higher Education
PO Box 302000
Montgomery, AL 36130-2000
http://www.ache.state.al.us/Content/Departments/NRI/federal-reg.pdf

Alaska

Alaska Commission on Postsecondary Education
PO Box 110505
Juneau, AK 99811-0505

https://acpe.alaska.gov/ConsumerProtection

Arizona

Arizona State Board for Private Postsecondary Education
1400 W. Washington Street
Room 260
Phoenix, AZ 85007
http://ppse.az.gov/complaint

Arkansas

Arkansas Higher Education Coordinating Board
Arkansas Department of Higher Education
423 Main Street, Suite 400
Little Rock, AR 72201
http://www.adhe.edu/institutions/academic-affairs/institutional-certification-advisory-committee/grievance-form

California

Attorney General’s Office
California Department of Justice
Attn: Public Inquiry Unit
P.O. Box 9044255
Sacramento, CA 94244-2550
http://ag.ca.gov/contact/complaint_form.php?cmplt=PL

Colorado

Colorado Department of Higher Education
1560 Broadway, Suite 1600
Denver, CO 80202
http://highered.colorado.gov/Academics/Complaints/default.html

Connecticut

Connecticut Department of Consumer Protection
450 Columbus Boulevard, Suite 510
Hartford, CT 06103-1841
800-842-2649 (Consumer Complaint Hotline)

http://www.ct.gov/dcp/lib/dcp/Consumer_Statement_CPFR-2.pdf

Delaware

Delaware Higher Education Office
John G. Townsend Building, suite 2
Dover, DE 19901

Delaware Attorney General
Consumer Protection Wilmington
820 N. French Street, 5th floor
Wilmington, DE 19801

District of Columbia

District of Columbia Office of the State Superintendent of Education
Higher Education Licensure Commission
810 First Street, NE, 2nd Floor
Washington, DC 20002
https://osse.dc.gov/service/higher-education-licensure-commission-helc-public-complaints

Florida

Florida Commission on Independent Education
325 W. Gaines Street, Suite 1414
Tallahassee, FL 32399-0400
http://www.fldoe.org/policy/cie/file-a-complaint.stml

Georgia

Georgia Nonpublic Postsecondary Education Commission
2082 E. Exchange Pl. #220
Tucker, GA 30084-5334
http://gnpec.georgia.gov/webform/gnpec-authorized-school-student-complaint-form/

Hawaii

Hawaii Postsecondary Education Authorization Program
P.O. Box 541, Honolulu, Hawaii 96809

http://cca.hawaii.gov/hpeap/student-complaint-process/

Idaho

Idaho State Board of Education
Attn: State Coordinator for Private Colleges and Proprietary Schools
650 West State Street
PO Box 83720
Boise, ID 83720-0037
https://boardofed.idaho.gov/higher-education-private/private-colleges-degree-granting/student-complaint-procedures/

Illinois

Illinois Board of Higher Education
1 North Old State Capital Plaza, Suite 333
Springfield, IL 62701
217-557-7359 (Institutional Complaint Hotline)

Indiana

Indiana Commission for Higher Education
101 W. Ohio Street, Suite 300
Indianapolis IN 46204-4206

http://www.in.gov/che/2744.htm

Iowa

Iowa Student Aid Commission
430 E. Grand Ave., 3rd Floor, Des Moines, IA 50309
877-272-4456
Student Dispute Resolution Form: https://www.iowacollegeaid.gov/sdrf-start

Kansas

Kansas Board of Regents
1000 SW Jackson Street, Suite 520
Topeka, KS 66612-1368
https://www.kansasregents.org/academic_affairs/private_out_of_state/complaint_process

Kentucky

Kentucky Council on Postsecondary Education
1024 Capital Center Dr. #320
Frankfort, KY 40601-7512
http://cpe.ky.gov/campuses/consumer_complaint.html

Office of the Attorney General
Capitol Suite 118
700 Capitol Avenue
Frankfort, KY 40601-3449

https://ag.ky.gov/consumer-protection/complaints

Louisiana

Louisiana Attorney General Office
Consumer Protection Section
PO Box 94005, Baton Rouge, LA 70804
1-800-351-4889
225-326-6465

http://www.ag.state.la.us/Complaint.aspx?articleID=16&catID=15

Complaints may also be sent to:
Louisiana Board of Regents
Attn: Nancy Beall or Dr. Larry Trembly
PO Box 3677, Baton Rouge, LA 70821-3677
https://www.regents.la.gov/assets/docs/2013/03/Board-of-Regents-SARA-Student-Complaint-Form.pdf

Maine

Maine Department of Education
Anita Bernhardt - Complaints
23 State House Station
Augusta, ME 04333-0023

Maine Attorney General
Consumer Protection Division
6 State House Station
Augusta, ME 04333
http://www.maine.gov/ag/consumer/complaints/complaint_form.shtml

Maryland

Maryland Higher Education Commission
6 North Liberty Street
Baltimore, MD 21201
http://mhec.maryland.gov/institutions_training/Documents/acadaff/MHECStudentComplaintForms.pdf

Office of the Attorney General
Consumer Protection Division
200 St. Paul Place
Baltimore, MD 21202
410-528-8662 (Consumer Protection Hotline)

http://www.marylandattorneygeneral.gov/pages/cpd/complaint.aspx

Massachusetts

Massachusetts Board of Higher Education
One Ashburton Place
Room 1401
Boston, MA 02108
http://www.mass.edu/forstufam/complaints/complaints.asp

Michigan

Michigan Department of Licensing and Regulatory Affairs
Bureau of Commercial Services, Licensing Division
Dept. Of Licensing and Regulatory Affairs
Corporations, Securities & Commercial Licensing
Schools and Licensing
PO Box 30018
Lansing MI 48909
https://www.michigan.gov/documents/lara/LCE-992_0715_494884_7.pdf

Minnesota

Minnesota Office of Higher Education
1450 Energy Park Drive, Suite 350
St. Paul, MN 55108-5227
http://www.ohe.state.mn.us/mPg.cfm?pageID=1078

Mississippi

Mississippi Commission on College Accreditation
3825 Ridgewood Road
Jackson, MS 39211-6453
http://www.mississippi.edu/mcca/student_complaint_process.asp

Consumer Protection Division
Office of the Attorney General
PO Box 22947
Jackson, MS 39225-2947
http://www.ago.state.ms.us/contact/ (email form)
http://www.ago.state.ms.us/forms/complaint-form

Missouri

Missouri Department of Higher Education
205 Jefferson Street
PO Box 1469
Jefferson City, MO 65102-1469

https://dhe.mo.gov/documents/POLICYONCOMPLAINTRESOLUTION-reviseddraft.pdf

Montana

Montana Board of Regents
Office of Commissioner of Higher Education
Montana University System
2500 Broadway Street
PO Box 203201
Helena, MT 59620-3201

Montana Office of Consumer Protection
2225 11th Avenue
P.O. Box 200151
Helena, MT 59620-0151

http://mus.edu/MUS-Statement-of-Complaint-Process.asp

Nebraska

Nebraska Coordinating Commission for Postsecondary Education
PO Box 95005
Lincoln, NE 68509-5005

Nebraska Attorney General
Consumer Protection Division
2115 State Capitol
Lincoln, NE 68509
800-727-6432 (Consumer Protection Hotline)
https://protectthegoodlife.nebraska.gov/file-consumer-complaint

Nevada

Nevada Commission on Postsecondary Education
8778 S Maryland Parkway
Suite 115
Las Vegas, Nevada 89123
http://www.cpe.state.nv.us

New Hampshire

Patricia Edes, New Hampshire Department of Education
101 Pleasant Street
Concord, NH 03301
603-271-0257

New Jersey

New Jersey Higher Education
PO Box 542
Trenton, NJ 08625
http://www.state.nj.us/highereducation/OSHEComplaintInstructions.shtml

New Jersey Division of Consumer Affairs
124 Halsey Street
Newark, NJ 07102
http://www.njconsumeraffairs.gov/Pages/File-a-Complaint-old.aspx

New Mexico

New Mexico Higher Education Department
2048 Galisteo
Santa Fe, NM 87505
http://www.hed.state.nm.us/students/hed-student-complaint-form.aspx

New York

New York Office of College and University Evaluation
New York State Education Department
5 North Mezzanine
Albany, NY 12234

http://www.highered.nysed.gov/ocue/spr/COMPLAINTFORMINFO.html

North Carolina

Postsecondary Education Complaints
c/o Assistant Director of Licensure
University of North Carolina General Administration
910 Raleigh Road
Chapel Hill, NC 27515
919-962-4558

https://www.northcarolina.edu/sites/default/files/student_complaint_policy.pdf

North Dakota

Dr. Richard Rothaus, Vice Chancellor of Academic and Student Affairs
North Dakota University System
600 E Boulevard Ave, Dept 215
Bismarck, ND 58505-0230
701-328-4136

http://www.ndus.edu/system/state-authorization/

Office of Attorney General
Parrell Grossman, Director, Consumer Protection Division
Gateway Professional Center
1050 E Interstate Ave. Suite 200
Bismarck, ND 58503-5574
701-328-5570
https://attorneygeneral.nd.gov/consumer-resources/consumer-complaints

Ohio

Ohio Department of Higher Education
25 South Front Street
Columbus, OH 43215-4183

Ohio Attorney General
Consumer Protection Section
30 East Broad Street, 14th floor
Columbus, OH 43215-3400
http://www.ohioattorneygeneral.gov/Individuals-and-Families/Consumers/File-A-Complaint.aspx

Oklahoma

Oklahoma State Regents for Higher Education
655 Research Parkway, Suite 200
Oklahoma City, OK 73104
http://www.okhighered.org/current-college-students/complaints.shtml

Oklahoma Office of the Attorney General
Consumer Protection Unit
Attn: Investigative Analyst
313 NE 21st Street
Oklahoma City, OK 73105
https://domino.oag.ok.gov/consumer/complt.nsf/complaint.html

Oregon

Oregon Higher Education Coordinating Commission
Office of Degree Authorization
775 Court Street NE
Salem, OR 97301

Oregon Attorney General
Financial Fraud/Consumer Protection Section
1162 Court Street NE
Salem, OR 97301-4096
https://www.doj.state.or.us/wp-content/uploads/2017/08/consumer_complaint.pdf

Pennsylvania

Pennsylvania Department of Education
333 Market Street
Harrisburg, PA 17126-0333
http://www.education.pa.gov/Postsecondary-Adult/College and Career Education/Pages/State-Authorization-Reciprocity-Agreement-(SARA).aspx

Office of Attorney General
Bureau of Consumer Protection
14th Floor, Strawberry Square
Harrisburg, PA 17120
http://www.attorneygeneral.gov/submit-a-complaint

Puerto Rico

Puerto Rico Council on Higher Education
PO Box 1900
San Juan, PR 00910-1900

Puerto Rico Department of Justice
PO 9020192
San Juan, PR 00902-0192

Rhode Island

Rhode Island Office of the Postsecondary Commissioner
Shepard Building, 80 Washington Street, Suite 524
Providence, RI 02903

Rhode Island Department of Attorney General, Consumer Protection Unit
150 South Main Street
Providence, RI 02903
https://riag.wufoo.com/forms/q1851amb1bdd4d5/

South Carolina

South Carolina Commission on Higher Education
1122 Lady St., Suite 300
Columbia, SC 29201
http://www.che.sc.gov/Portals/0/CHE_Docs/academicaffairs/license/Complaint_Procedures_and_Form.pdf

South Dakota

South Dakota Secretary of State Shantel Krebs
State Capitol
500 East Capitol Avenue
Pierre, SD 57501-5070

South Dakota Office of Attorney General, Division of Consumer Protection
1302 E Hwy 14 Suite 3
Pierre, SD 57501-8053
https://consumer.sd.gov/complaintform.aspx

Tennessee

Tennessee Higher Education Commission
404 James Robertson Parkway
Suite 1900
Nashville, TN 37243
https://www.tn.gov/content/dam/tn/thec/bureau/student_aid_and_compliance/dpsa/Complaint_Form_(Rev._12.16)_1-26-17.pdf

Texas

Texas Higher Education Coordinating Board
1200 E. Anderson Lane
Austin, TX 78752
http://www.thecb.state.tx.us/index.cfm?objectid=AC6FA0BC-F5DB-16DE-6B667C083DFB5B98

Office of the Attorney General
Consumer Protection Division
PO Box 12548
Austin, TX 78711-2548
https://www.texasattorneygeneral.gov/cpd/file-a-consumer-complaint

Utah

Utah Division of Consumer Protection
160 East 300 South
Salt Lake City, UT 84111

https://dcp.utah.gov/complaints/manual.html

Vermont

Vermont Agency of Education
State Board of Education
120 State Street
Montpelier, VT 05620-2501

Vermont Attorney General’s Office
109 State Street
Montpelier, VT 05609-1001

Virginia

State Council of Higher Education for Virginia
101 N. 14th Street
James Monroe Building
Richmond, VA 23219

http://www.schev.edu/index/students-and-parents/resources/student-complaints

Washington

Washington Student Achievement Council
917 Lakeridge Way, PO Box 43430
Olympia, WA 98504-3430

https://wsac.wa.gov/protecting-education-consumers

West Virginia

West Virginia Higher Education Policy Commission
1018 Kanawha Blvd E., Suite 700
Charleston, WV 25301-2800

West Virginia Office of the Attorney General
Consumer Protection Division
PO Box 1789
Charleston, WV 25326-1789
https://ago.wv.gov/Pages/consumercomplaint.aspx

Wisconsin

Wisconsin Educational Approval Program
1400 East Washington Ave.
P.O. Box 8935
Madison, WI 53703

https://dsps.wi.gov/Pages/Programs/EducationalApproval/Student.aspx

Wyoming

Wyoming Department of Education
2300 Capitol Avenue
Hathaway Building, 2nd Floor
Cheyenne, WY 82002-0050
http://edu.wyoming.gov/downloads/schools/student-complaint-process.pdf

Attorney General's Office
123 Capitol Building
200 W. 24th Street
Cheyenne, WY 82002

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